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Caji FAQ — All Your Questions Answered in One Place

From VIP benefits and bonus terms to accumulator bets and live scores — everything you want to know about Caji is right here. If you still can't find what you're looking for, our support team is always on hand.

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FAQ

Answers to the most frequently asked questions from Caji users

Caji's VIP program is structured across five tiers: Bronze → Silver → Gold → Platinum → Diamond. VIP points accumulate with every bet, and once you reach the required threshold, you automatically move up to the next tier.
  • Bronze: 5% weekly cashback and 3 daily free spins.
  • Silver: 8% cashback, a special birthday bonus, and priority support.
  • Gold: 10% cashback, faster withdrawal processing, and a monthly loyalty bonus.
  • Platinum: 12% cashback, a dedicated account manager, and exclusive tournament access.
  • Diamond: 15% cashback, custom bonuses, no withdrawal limits, and exclusive gifts.
Log in and Profile → VIP Status option shows your current tier and the points needed to reach the next one. You can also convert VIP points into bonus balance or free spins — every 100 points gets you ৳10 in bonus funds.

The wagering (or "playthrough") requirement on a bonus tells you how many times you need to bet through it before it becomes withdrawable. It's easier to understand with an example:

Say you deposit ৳1,000 and receive a ৳1,500 bonus under the 150% offer. If the wagering requirement is 30x the bonus amount then ৳1,500 × 30 = ৳45,000 Total wagering required to become eligible for bonus withdrawal.

Things to Keep in Mind:
  • Slots generally count 100% toward wagering; Live Casino and Sports Betting may count 25–50% depending on the offer.
  • The wagering deadline is generally set after the bonus is credited — 30 Days।
  • Dashboard Bonus → Active Bonuses You can track your real-time wagering progress right in the section.
  • If the wagering requirement is not met within the time limit, the bonus and any winnings derived from it will be forfeited; your original deposit remains.
Specific Terms for Each Bonus Latest Promotions is stated on the page — it's worth reading through before claiming any bonus.

Yes, Caji offers live scores and real-time match statistics. Log in and Sports → Live Betting In this section, you'll see live scores, a match timer, and key event updates alongside each ongoing match.

About Live Streaming:
  • Live video streaming is available for selected matches — typically major cricket and football events.
  • To watch a live stream, you'll need to have a balance in your account or an active bet placed.
  • Matches with a live stream available are marked with a small video icon in the match list.
  • For in-depth match analysis and statistics Analytics page as well.
Live scores are available on the mobile app too — enable push notifications to get instant alerts for goals or wickets.

All current and upcoming promotional offers at caji Latest Promotions available on the same page. This page is updated regularly — typically:
  • Daily Offers: Updated every morning — includes login bonuses, daily free spins, and more.
  • Weekly Offers: New weekly cashback and reload bonuses are released every Monday.
  • Event-Based Offers: Special promos go live during major cricket or football tournaments.
  • Seasonal Offers: Special bonus packages are available during Eid, Puja, and New Year celebrations.
Turn on push notifications in the app or subscribe to the newsletter so you never miss a new offer. After logging in, you'll also find personalised deals in the "Offers for You" section on the dashboard — these expire, so don't let them slip by.

An accumulator (or parlay) combines multiple events into a single bet. You win only if every selection is correct — one wrong pick loses the whole bet — but in return, the potential payout is significantly higher.

How to Place a Bet:
  • Go to the Sports section and select odds for a match — it will be added to your bet slip.
  • Then add odds from other matches. Once you have 2 or more selections, the "Accumulator" option will automatically appear in the bet slip.
  • Enter your stake — the total potential payout will be calculated and displayed automatically.
Important Information:
  • On Caji, you can build an accumulator with up to 15 selections.
  • Two selections from the same match cannot be combined in a single accumulator.
  • Minimum bet ৳50; maximum payout up to a set limit.
  • Accumulator bonuses are also available — selections of 5 or more earn an additional 5–15% payout bonus.

Checking your bet history and transaction details on Caji is straightforward. Once you're logged in:

Betting History: Profile Icon → Bet History section lists all your bets. You can filter by date and view the full details of each bet — selections, odds, stake, and outcome.

Transaction History: Profile → Wallet → Transaction History. This section contains a full record of all deposits, withdrawals, and bonus credits. Each transaction shows the date, amount, method, and status.

  • History Maximum 12 months can be viewed.
  • There's also an option to download in PDF or CSV format.
  • The same history section is available on the mobile app as well.
  • If you notice any discrepancy in a transaction, please contact support within 72 hours.

caji gives members full control over their own accounts. There are two ways to do this:

1. Cooling-Off Period:
  • Log In → Settings → Responsible Gaming Go to section.
  • Click "Take a Break" and choose a duration: 24 hours, 7 days, 14 days, or 30 days.
  • Confirm — it takes effect immediately. Deposits and betting will be disabled for the selected period.
  • To shorten or cancel a cooling-off period, you'll need to wait 24 hours.
2. Permanent or Long-Term Self-Exclusion:
  • The same settings page also has a "Self-Exclusion" option.
  • Choose from 3 months, 6 months, 1 year, or permanently.
  • Once a permanent self-exclusion is confirmed, it cannot be reversed.
To close your account entirely, email support@caji.best. For more details, visit the Responsible Gaming View page.
Topic Areas
VIP Tiers & Benefits
Bonus Wagering Calculation
Live Scores & Streaming
Where to Find Promo Updates
Accumulator Bet
Bet & Transaction History
Account Closure or Break
Still have questions?

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Everything You Need to Know About Using Caji

Platform Highlights at a Glance

VIP & Loyalty Program

Points accumulate with every bet, and five tiers from Bronze to Diamond each come with their own exclusive perks. Regular play makes it possible to climb to higher tiers.

Accumulator Betting

Bet on multiple matches at once — odds multiply together, so winnings can be substantial. With more than 5 selections, you also get a bonus multiplier.

Live Scores & Streaming

Real-time scores and live video streaming for selected matches are available during play, making in-play betting much easier to follow.

Regular Promo Offers

New offers drop daily and weekly. Special packages are available during Eid and major tournaments — the promo page always has the latest updates.

Complete Transaction History

Up to 12 months of betting and payment history is available to view or download at any time. Caji's commitment to full transparency.

Manage Your Own Account

From cooling-off periods to permanent self-exclusion, all tools are available in Settings. Responsible gaming is a core principle at Caji.

Why Should You Read the Caji FAQ?

Using Caji naturally brings up questions — how bonuses work, what VIP membership gets you, where to find your betting history. This FAQ page answers all of that directly and in detail. Every answer reflects Caji's actual policies — no fluff, no runaround.

Finding information in Bangla on most Bangladeshi online gaming platforms is a real challenge. On Caji, everything — from the FAQ to customer support — is available in Bangla. That's what sets us apart.

Is the VIP program worth it for new players too?

Absolutely. You start at the Bronze tier the moment you register on Caji, and points begin accumulating from your very first bet. New members receive a welcome bonus along with 5% weekly cashback right from the start.

Regular players tend to reach Silver or Gold tier quickly — and that's where the perks become noticeably better. At the Diamond level, you effectively get a dedicated manager who's there to help with everything.

The Most Common Bonus Misconceptions

The idea that you can withdraw a bonus the moment you receive it is a misconception. A bonus is essentially a "playing credit" that becomes withdrawable only after certain conditions are met. That said, the conditions aren't hard to understand:

  • Wagering requirements are always clearly stated in each bonus's details.
  • You can track your wagering progress in real time under the Bonus section on your dashboard.
  • If you're unsure about any bonus terms before claiming, just ask our support team — we'll explain everything in Bengali.

When Do Accumulator Bets Work Best?

Accumulator bets offer the chance for big payouts, but the risk is higher — one wrong selection and you lose it all. That's why experienced bettors generally keep three things in mind:

  • Pick events you have a solid understanding of.
  • The more selections you add, the lower the chance of all of them being correct.
  • Analytics Use the page statistics to make informed decisions.

Caji offers an accumulator bonus — place 5 or more selections and an extra percentage is added to your payout. It's a great advantage for experienced bettors.

If anything's unclear, just ask directly

Caji's support team is available 24/7 in Bengali and ready to help. Whether it's VIP terms, bonus calculations, or betting rules — get answers via live chat in minutes. Don't hesitate to ask — that's what we're here for.

Quick Facts
VIP Tier 5 Tiers
Maximum Cashback 15% (Diamond)
Wagering Period 30 Days
Max Accum. Selections 15
When Viewing History 12 months
Cooling-Off Maximum 30 Days
Before Claiming a Bonus

Wagering requirements may vary from one bonus to another. On the Promotions page Read More.

Responsible Gaming

If You Think You Have a Gambling Problem Here Help is free. The self-exclusion tool is available in Settings.

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For detailed issues, email us — you'll get a response within 2 hours.

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Full details are available on the Terms & Conditions, Privacy Policy, and Responsible Gaming pages.

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